Technology — Systems Integration
Make your existing technology work together.
Most businesses are not short of software. They are short of software that talks to other software.
The symptoms are familiar and expensive in a quiet way: the same information entered in two places, reports that are already stale when they arrive, and no single answer to a question that should be simple.
We connect the tools you already use so data and work move between them without a person in the middle. Most of the time that means working with what you have rather than replacing it.
Back to TechnologyWhat it looks like when systems don't talk
The friction is usually invisible on an org chart.
The same information entered twice
One system holds the customer, another holds the order, and somebody types between them.
Exports that arrive too late
A file lands overnight, so the numbers are already a day old by the time anyone can act on them.
No single view
Answering a straightforward question means opening three systems and reconciling them by hand.
Work that stops at a boundary
A step completes in one tool and the next step in another never starts, because nothing connects them.
Processes nobody can describe
The integration exists, but only in the head of the person who set it up.
How we work
Four rules we apply to every integration.
Map what exists first
Which systems hold which facts, who relies on them, and where the hand-offs currently happen.
Agree on the source of truth
For each piece of information, one system is authoritative. The rest read from it.
Connect, don't replace
In most cases the tools you have are the right tools. They simply are not talking to each other.
Make failures visible
Integrations break. When one does, it should be obvious, logged, and recoverable — not silent.
Scope
What integration work usually includes.
Data mapping and definition
Agreeing what each field means before anything is connected.
API and interface work
Building or adapting the interfaces the connection needs.
Scheduled and event-driven sync
Choosing which direction of sync suits the process, and how often.
Error handling and monitoring
Retries, alerts and a record of what failed and when.
Migration and backfill
Getting existing records into the new arrangement without losing history.
Handover and documentation
Written down, so the connection is not a mystery to the next person.
Let's start with the problem.
Tell us which systems are not speaking to each other, and what that costs you in time.